Privacy Policy

1. Who We Are

VisaRequest is a private visa consultancy service based in South Africa. We provide advisory and document preparation services to assist clients with visa applications. We are not affiliated with any government authority, embassy, consulate, or immigration department.

2. Information We Collect

When you use our services or contact us, we may collect:

• Full name, email address, and phone number
• Passport details and nationality (only when necessary for visa processing)
• Travel plans and visa requirements
• Company information (for business clients)
• Any additional information you voluntarily provide in enquiry forms

3. How We Use Your Information

We use the information you provide solely to:

• Assess your visa requirements and advise on the appropriate service
• Prepare and process your visa application documentation
• Communicate with you about your application
• Send relevant service updates and follow-up communications

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Sharing

In the course of your visa application, we may need to share your personal information with:

• Visa application centres (e.g., VFS Global, Capago) as part of the submission process
• Courier services for physical document delivery
• Third-party booking services (for Premium package provisional bookings)

We share only the minimum information necessary and only with your knowledge and for the purpose of processing your application.

5. Data Security

We take the security of your personal information seriously. We use appropriate technical and administrative measures to protect your data from unauthorised access, loss, or disclosure. However, no transmission over the internet is completely secure.

6. Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Once no longer needed, we securely delete or anonymise your data.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, contact us at apply@visarequest.co.za.

8. Cookies

Our website may use basic cookies for functionality. We do not use tracking or advertising cookies without your consent.

9. Contact

For any privacy-related queries, contact us at:
Email: apply@visarequest.co.za
Address: Pretoria, South Africa